Email Domain

Before you start using PersistIQ, you should make sure that your email system is setup properly. Improper setup can lead to your emails not sending properly and a negative impact to your domain reputation.

As a reminder, when you use PersistIQ emails are sent directly from your email account and replies come right to your inbox.

Proper Email Setup

  • MX Records are pointed correctly
  • SPF is set
  • DKIM is set

Helpful Resources

Email Forwarding

If you plan to use email forwarding, you must ensure that a copy of the original email remains in the mailbox where the email was sent from for the reply detection to properly function.

Example:

If you are using Google Apps / Gmail and set up forwarding to a different email account, make sure you select "keep copy in the Inbox" or "mark copy as read".

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