# PersistIQ Knowledge Base

> Help center for PersistIQ

## Overview

- [PersistIQ Overview](http://help.persistiq.com/en/articles/3794246-persistiq-overview.md): What is PersistIQ?
- [Video - Getting Started with PersistIQ Tutorial](http://help.persistiq.com/en/articles/1173220-video-getting-started-with-persistiq-tutorial.md): This short video covers the basics of PersistIQ to help you get started in minutes.
- [How to activate Luka: Email Search tool](http://help.persistiq.com/en/articles/4843052-how-to-activate-luka-email-search-tool.md)
- [Getting Started Guide](http://help.persistiq.com/en/articles/466972-getting-started-guide.md): This step by step guide will help you get started with PersistIQ.
- [Basic Account Setup](http://help.persistiq.com/en/articles/466989-basic-account-setup.md): Learn how to set up your account to start sending emails.

## Setting up SPF and DKIM

- [SPF and DKIM authentication](http://help.persistiq.com/en/articles/433301-spf-and-dkim-authentication.md): How to setup SPF and DKIM records and why they need to be set-up

## Video Tutorials

- [PersistIQ Demo in Spanish](http://help.persistiq.com/en/articles/4667867-persistiq-demo-in-spanish.md): PersistIQ Demo en Español
- [Connect mailbox using IMAP settings.](http://help.persistiq.com/en/articles/3952306-connect-mailbox-using-imap-settings.md): My email provider is not Gsuite, Office365 or Exchange, can I still connect my mailbox?
- [Daily Prospect Start](http://help.persistiq.com/en/articles/3938546-daily-prospect-start.md): Daily prospect start, limit daily prospect, set daily prospect, control number of prospects
- [Assign a user as an Admin](http://help.persistiq.com/en/articles/3929208-assign-a-user-as-an-admin.md): Assign a user as an admin, change to admin, admin role
- [How to use a variable in my template](http://help.persistiq.com/en/articles/3925851-how-to-use-a-variable-in-my-template.md): use a variable in your template/email, auto-assign name, company name and more
- [How to update my daily sending limit](http://help.persistiq.com/en/articles/3902920-how-to-update-my-daily-sending-limit.md): How to update daily sending limit, set daily limit, overall user limit
- [How to connect a mailbox or sending address](http://help.persistiq.com/en/articles/3783808-how-to-connect-a-mailbox-or-sending-address.md): Connect your mailbox, reconnect mailbox, switch mailbox, sending address
- [How to add prospects to a campaign](http://help.persistiq.com/en/articles/3780461-how-to-add-prospects-to-a-campaign.md): Add prospects to a campaign, rolling campaign
- [How to insert an image, Gifs, or videos to email templates](http://help.persistiq.com/en/articles/3783495-how-to-insert-an-image-gifs-or-videos-to-email-templates.md): Upload or insert images\(.jpg, .png, .gif\) to templates
- [How to setup Copper bi-directional sync](http://help.persistiq.com/en/articles/3816661-how-to-setup-copper-bi-directional-sync.md): Set-up Copper bi-directional sync, Sync data with Copper
- [Move pending prospects to Step 1](http://help.persistiq.com/en/articles/3816381-move-pending-prospects-to-step-1.md): Pending prospects, move to step 1, stuck in pending
- [How to change your password](http://help.persistiq.com/en/articles/3816578-how-to-change-your-password.md): Change/update your password
- [How to add/remove a seat, or cancel your subscription](http://help.persistiq.com/en/articles/3816791-how-to-add-remove-a-seat-or-cancel-your-subscription.md): Add, remove seat, cancel subscription
- [How to include a document in your template or email](http://help.persistiq.com/en/articles/4242466-how-to-include-a-document-in-your-template-or-email.md): Attach documents, Attachments, Link Documents, PDF, Adobe, File, Add a file
- [Change prospect's details](http://help.persistiq.com/en/articles/3257783-change-prospect-s-details.md): Edit the details of my prospects
- [How to do a Manual Push/Send scheduled Emails](http://help.persistiq.com/en/articles/3217983-how-to-do-a-manual-push-send-scheduled-emails.md): Manually send emails in campaigns even if they are part of your campaign steps
- [How to set up A/B Test Emails](http://help.persistiq.com/en/articles/655337-how-to-set-up-a-b-test-emails.md): Experiment with different messaging without having to create an entirely new campaign

## Use Cases

- [Outbound Campaigns](http://help.persistiq.com/en/articles/4757998-outbound-campaigns.md): How to use PersistIQ to optimize your outbound workflow
- [Inbound](http://help.persistiq.com/en/articles/4758010-inbound.md): Using PersistIQ for converting inbound leads + free trial sign-ups
- [Keeping in touch after meetings](http://help.persistiq.com/en/articles/4758015-keeping-in-touch-after-meetings.md): PersistIQ helps you keep track of follow ups after demos or onboarding calls.
- [Post-sale: Staying in touch](http://help.persistiq.com/en/articles/4758028-post-sale-staying-in-touch.md): Use PersistIQ to automate relationship building post-sale
- [Customer Success + Onboarding Sequences](http://help.persistiq.com/en/articles/4758017-customer-success-onboarding-sequences.md): Make sure new customers have everything they need to be successful
- [Email-based Courses](http://help.persistiq.com/en/articles/4758031-email-based-courses.md): Create email-based courses to educate your customers

## Features

- [Luka // LinkedIn Bulk](http://help.persistiq.com/en/articles/4326259-luka-linkedin-bulk.md): How to begin importing LinkedIn Leads quickly
- [PersistIQ Features](http://help.persistiq.com/en/articles/3811551-persistiq-features.md): Here's a list of PersistIQ features
- [Submit a Feature request](http://help.persistiq.com/en/articles/3812004-submit-a-feature-request.md): Submit a feature request here!

## Integrations

- [Connecting Zoho email](http://help.persistiq.com/en/articles/4550409-connecting-zoho-email.md): How to connect your zoho email to PersistIQ
- [PersistIQ + Copper Integration Overview](http://help.persistiq.com/en/articles/1364011-persistiq-copper-integration-overview.md): Copper integration, Push leads from Copper to Persistiq, Sync data with Copper
- [Setting up Bi-directional Sync with Copper CRM](http://help.persistiq.com/en/articles/2309778-setting-up-bi-directional-sync-with-copper-crm.md): A short guide to setting up two way sync between Copper and PersistIQ.
- [How are emails logged to Copper?](http://help.persistiq.com/en/articles/1679084-how-are-emails-logged-to-copper.md): Automatically log emails sent from PersistIQ campaigns to your Copper CRM
- [Using PieSync to connect Copper and PersistIQ](http://help.persistiq.com/en/articles/1464634-using-piesync-to-connect-copper-and-persistiq.md): If you don't want to use the native Copper + PersistIQ integration, you can also use PieSync \(third-party vendor\).
- [Salesforce Bi-directional sync overview](http://help.persistiq.com/en/articles/433377-salesforce-bi-directional-sync-overview.md): What is PersistIQ's Bi-Directional Sync with Salesforce?
- [Setting up Bi-directional Syncing with Salesforce](http://help.persistiq.com/en/articles/433373-setting-up-bi-directional-syncing-with-salesforce.md): A short guide to setting up two way sync between Salesforce and PersistIQ.
- [Salesforce: Push to PersistIQ](http://help.persistiq.com/en/articles/806033-salesforce-push-to-persistiq.md): Push Leads and Contacts from Salesforce to PersistIQ
- [How are emails logged to Salesforce?](http://help.persistiq.com/en/articles/1655798-how-are-emails-logged-to-salesforce.md): Automatically log email activity to Salesforce for emails your send and receive.
- [How do I log my emails in Salesforce through the BCC option?](http://help.persistiq.com/en/articles/433348-how-do-i-log-my-emails-in-salesforce-through-the-bcc-option.md)
- [How do I sync Owner between PersistIQ and Salesforce?](http://help.persistiq.com/en/articles/433378-how-do-i-sync-owner-between-persistiq-and-salesforce.md)
- [Sync PersistIQ Campaigns to Salesforce Campaigns](http://help.persistiq.com/en/articles/1638869-sync-persistiq-campaigns-to-salesforce-campaigns.md): Build advanced reports and attribution using campaign syncing
- [The PersistIQ + Zapier Integration](http://help.persistiq.com/en/articles/808989-the-persistiq-zapier-integration.md): Learn about the PersistIQ + Zapier integration, use cases, and pre-built integration templates.
- [How do I add leads to a campaign with Zapier?](http://help.persistiq.com/en/articles/749009-how-do-i-add-leads-to-a-campaign-with-zapier.md): Explains how to setup adding leads to a campaign using Zapier
- [Updating your Chrome Extension](http://help.persistiq.com/en/articles/4707574-updating-your-chrome-extension.md)
- [Chrome Extension Features Overview](http://help.persistiq.com/en/articles/1184765-chrome-extension-features-overview.md): Push leads to PersistIQ via Chrome extension, generate emails, use templates directly from your Gmail account
- [Connect your data using Segment](http://help.persistiq.com/en/articles/2766784-connect-your-data-using-segment.md): Pass data to PersistIQ from your data sources in Segment
- [Pipedrive Integration](http://help.persistiq.com/en/articles/4126970-pipedrive-integration.md)
- [Integration with HubSpot](http://help.persistiq.com/en/articles/4126963-integration-with-hubspot.md)

## How do I...?

- [How do I send emails from the Chrome extension?](http://help.persistiq.com/en/articles/4809090-how-do-i-send-emails-from-the-chrome-extension.md): Preview, customize and send emails from the extension
- [Prospect Status](http://help.persistiq.com/en/articles/3813007-prospect-status.md): What is a Prospect status and how to create one
- [How can I mass opt out users?](http://help.persistiq.com/en/articles/3097911-how-can-i-mass-opt-out-users.md): How to mass opt out users by import
- [How do I prevent communication with a single prospect going forward?](http://help.persistiq.com/en/articles/1923248-how-do-i-prevent-communication-with-a-single-prospect-going-forward.md): Opt out a single user to avoid further communication
- [Using custom images in email templates](http://help.persistiq.com/en/articles/1818125-using-custom-images-in-email-templates.md): How to use a variable to insert a custom image in your email template for each recipient
- [How can I create a new tag?](http://help.persistiq.com/en/articles/1679105-how-can-i-create-a-new-tag.md): How to create tags
- [Stop processing Emails](http://help.persistiq.com/en/articles/3263256-stop-processing-emails.md): Can I stop the emails that are processing?
- [How can I export a list of my prospects?](http://help.persistiq.com/en/articles/1679097-how-can-i-export-a-list-of-my-prospects.md): Exporting your prospects list
- [How do I group and organize my prospects?](http://help.persistiq.com/en/articles/1679009-how-do-i-group-and-organize-my-prospects.md): Use tags, imports, and custom fields to stay organized.
- [Bulk change prospect status](http://help.persistiq.com/en/articles/1671724-bulk-change-prospect-status.md): How to change the status for multiple prospects at once
- [How do I track email opens for one-off emails sent from Gmail?](http://help.persistiq.com/en/articles/1655768-how-do-i-track-email-opens-for-one-off-emails-sent-from-gmail.md): See when recipients open your emails for messages you send directly from Gmail.
- [How can I send a test email?](http://help.persistiq.com/en/articles/1655734-how-can-i-send-a-test-email.md): Can I test emails before they are sent?
- [How do I update duplicate prospects?](http://help.persistiq.com/en/articles/1280464-how-do-i-update-duplicate-prospects.md): deduplication in advanced settings
- [How do I disable syncing one-off e-mails?](http://help.persistiq.com/en/articles/1524295-how-do-i-disable-syncing-one-off-e-mails.md): Disable syncing one-off emails in Salesforce
- [Enable/disable the unsubscribe or opt-out link in your emails](http://help.persistiq.com/en/articles/433370-enable-disable-the-unsubscribe-or-opt-out-link-in-your-emails.md): opt-out link, unsubscribe , enable/disable opt-out
- [How do I add a different CC ID to each prospect?](http://help.persistiq.com/en/articles/1524037-how-do-i-add-a-different-cc-id-to-each-prospect.md): Adding multiple CC's to different prospects
- [How do I CC somebody in an e-mail?](http://help.persistiq.com/en/articles/1315345-how-do-i-cc-somebody-in-an-e-mail.md): Copy another person on the template
- [How do I change the start date of my campaign?](http://help.persistiq.com/en/articles/433326-how-do-i-change-the-start-date-of-my-campaign.md)
- [How do I change the connected mailbox?](http://help.persistiq.com/en/articles/1273892-how-do-i-change-the-connected-mailbox.md): changing mailbox
- [How do I add a touchpoint into a campaign that's already started?](http://help.persistiq.com/en/articles/433329-how-do-i-add-a-touchpoint-into-a-campaign-that-s-already-started.md)
- [How do I delete custom variables?](http://help.persistiq.com/en/articles/433308-how-do-i-delete-custom-variables.md)
- [How do I add the same lead to multiple campaigns?](http://help.persistiq.com/en/articles/433331-how-do-i-add-the-same-lead-to-multiple-campaigns.md)
- [How do I make my touchpoints look like a follow-up email?](http://help.persistiq.com/en/articles/433324-how-do-i-make-my-touchpoints-look-like-a-follow-up-email.md)
- [How do I filter by my customized fields?](http://help.persistiq.com/en/articles/433328-how-do-i-filter-by-my-customized-fields.md)
- [How do I update image attachment links that aren't working?](http://help.persistiq.com/en/articles/433318-how-do-i-update-image-attachment-links-that-aren-t-working.md)
- [How do I schedule the campaign step for tomorrow?](http://help.persistiq.com/en/articles/1247307-how-do-i-schedule-the-campaign-step-for-tomorrow.md): Sending emails next day
- [How do I edit templates?](http://help.persistiq.com/en/articles/1259208-how-do-i-edit-templates.md): Editing the master templates, edit the template in the campaign
- [How do I search for prospects in my prospects table?](http://help.persistiq.com/en/articles/433325-how-do-i-search-for-prospects-in-my-prospects-table.md)
- [How PersistIQ handles Out of Office \(OOO\) replies](http://help.persistiq.com/en/articles/811268-how-persistiq-handles-out-of-office-ooo-replies.md): How out of office responders are handled in PersistIQ and how paused prospects work.
- [How do I create tasks in a campaign?](http://help.persistiq.com/en/articles/1259192-how-do-i-create-tasks-in-a-campaign.md): How to create a task or schedule a call in the campaign sequence
- [How do I create folders to organize campaigns?](http://help.persistiq.com/en/articles/1184970-how-do-i-create-folders-to-organize-campaigns.md): Templates folders
- [How can I download a list of prospects who opened, unopened, replied, bounced or opted out?](http://help.persistiq.com/en/articles/996286-how-can-i-download-a-list-of-prospects-who-opened-unopened-replied-bounced-or-opted-out.md)
- [How do I change the opt out status?](http://help.persistiq.com/en/articles/1184457-how-do-i-change-the-opt-out-status.md)
- [How do I remove a prospect from a campaign?](http://help.persistiq.com/en/articles/996301-how-do-i-remove-a-prospect-from-a-campaign.md): Removing prospect from a campaign
- [How do I pause a campaign?](http://help.persistiq.com/en/articles/1184358-how-do-i-pause-a-campaign.md): What happens when I pause a campaign
- [How do I turn off open email notifications in Gmail?](http://help.persistiq.com/en/articles/974365-how-do-i-turn-off-open-email-notifications-in-gmail.md)
- [How do I update prospect data?](http://help.persistiq.com/en/articles/957845-how-do-i-update-prospect-data.md): How can I update prospect data
- [How do I round numbers within custom variables?](http://help.persistiq.com/en/articles/433360-how-do-i-round-numbers-within-custom-variables.md)
- [Move prospects to a new campaign based on open/unopened emails.](http://help.persistiq.com/en/articles/4707700-move-prospects-to-a-new-campaign-based-on-open-unopened-emails.md): How to move opened or unopened to a new campaign?
- [How to add a variable in the subject line of an email?](http://help.persistiq.com/en/articles/4498937-how-to-add-a-variable-in-the-subject-line-of-an-email.md): Learn how to add a variable in a subject line
- [How Do I Upload a CSV File?](http://help.persistiq.com/en/articles/1121497-how-do-i-upload-a-csv-file.md): Adding prospects
- [How do I change the order of steps in an existing campaign?](http://help.persistiq.com/en/articles/1077627-how-do-i-change-the-order-of-steps-in-an-existing-campaign.md): How do I move a step in the campaign
- [How do I change the name of a campaign?](http://help.persistiq.com/en/articles/1121450-how-do-i-change-the-name-of-a-campaign.md): change campaign name
- [How do I schedule prospects to start the campaign in the future?](http://help.persistiq.com/en/articles/657897-how-do-i-schedule-prospects-to-start-the-campaign-in-the-future.md): Learn how to schedule prospects to start the campaign at a future date.
- [How do I make emails appear as follow- ups to previous email?](http://help.persistiq.com/en/articles/473666-how-do-i-make-emails-appear-as-follow-ups-to-previous-email.md): Thread your emails to send as replies to the previous message
- [How do I Send Emails that are Due](http://help.persistiq.com/en/articles/433333-how-do-i-send-emails-that-are-due.md)
- [How do I pause a prospect in a campaign?](http://help.persistiq.com/en/articles/957898-how-do-i-pause-a-prospect-in-a-campaign.md): How do I pause a prospect in an active campaign
- [How do I delete a campaign?](http://help.persistiq.com/en/articles/962040-how-do-i-delete-a-campaign.md): How do I delete a campaign
- [How do I create an alias email address?](http://help.persistiq.com/en/articles/433340-how-do-i-create-an-alias-email-address.md)
- [How do I add a signature to my emails?](http://help.persistiq.com/en/articles/433307-how-do-i-add-a-signature-to-my-emails.md): how to add a signature, default signature,
- [How do I send e-mails on the prospect's time zone?](http://help.persistiq.com/en/articles/1184537-how-do-i-send-e-mails-on-the-prospect-s-time-zone.md)
- [Setting up a Sending Window](http://help.persistiq.com/en/articles/433346-setting-up-a-sending-window.md): How to setup up a Sending Window
- [How do I delete my campaign?](http://help.persistiq.com/en/articles/433366-how-do-i-delete-my-campaign.md)
- [How do I customize an opt-out statement for my emails?](http://help.persistiq.com/en/articles/433354-how-do-i-customize-an-opt-out-statement-for-my-emails.md)
- [How do I use defaults and overrides for variables in my templates?](http://help.persistiq.com/en/articles/433317-how-do-i-use-defaults-and-overrides-for-variables-in-my-templates.md): Set up a default variable or a fallback.
- [How do I change the time zone on my account?](http://help.persistiq.com/en/articles/433344-how-do-i-change-the-time-zone-on-my-account.md)
- [What are triggers and how do I update them?](http://help.persistiq.com/en/articles/433330-what-are-triggers-and-how-do-i-update-them.md)
- [How do I turn on Link Tracking, Open Tracking, or my Opt-Out Statement?](http://help.persistiq.com/en/articles/433355-how-do-i-turn-on-link-tracking-open-tracking-or-my-opt-out-statement.md)
- [How do I update bounced prospects and re-enter them into a campaign?](http://help.persistiq.com/en/articles/433342-how-do-i-update-bounced-prospects-and-re-enter-them-into-a-campaign.md)
- [How do I add custom prospect fields?](http://help.persistiq.com/en/articles/433316-how-do-i-add-custom-prospect-fields.md): Add your own custom prospect fields/variables

## Managing my Account

- [Deleting your Account](http://help.persistiq.com/en/articles/3423574-deleting-your-account.md)
- [How do I check the domain for the email address I want to connect?](http://help.persistiq.com/en/articles/433362-how-do-i-check-the-domain-for-the-email-address-i-want-to-connect.md)
- [I want my invoices to be sent to one or more email address](http://help.persistiq.com/en/articles/3218000-i-want-my-invoices-to-be-sent-to-one-or-more-email-address.md): Add multiple email addresses to send your invoices to
- [Y Combinator](http://help.persistiq.com/en/articles/3258239-y-combinator.md): Are you in YC?
- [Add Temporary Seat](http://help.persistiq.com/en/articles/3259584-add-temporary-seat.md): I want to add a seat but will only use it for a few months.
- [Are you looking for a refund?](http://help.persistiq.com/en/articles/3258359-are-you-looking-for-a-refund.md)
- [Reactivate Subscription](http://help.persistiq.com/en/articles/3258389-reactivate-subscription.md): My account was deactivated due to non-payment and I want to reactivate my subscription
- [What happens if I delete a user?](http://help.persistiq.com/en/articles/1184572-what-happens-if-i-delete-a-user.md): deleting another user's account
- [How do I customize my billing invoice?](http://help.persistiq.com/en/articles/433357-how-do-i-customize-my-billing-invoice.md)
- [How do I cancel my subscription?](http://help.persistiq.com/en/articles/433353-how-do-i-cancel-my-subscription.md)
- [How do I update or add credit card information?](http://help.persistiq.com/en/articles/433352-how-do-i-update-or-add-credit-card-information.md)

## Advanced Features

- [Campaign Triggers](http://help.persistiq.com/en/articles/4404624-campaign-triggers.md): Automatically add a prospect to a campaign based on the value of a prospect field
- [Send emails following recipient's timezone](http://help.persistiq.com/en/articles/3896943-send-emails-following-recipient-s-timezone.md): Specific timezone, recipient's timezone, prospect's timezone
- [What are Snippets and How to Use Them](http://help.persistiq.com/en/articles/1259868-what-are-snippets-and-how-to-use-them.md): Snippet field, how to use it?
- [Safety Checks](http://help.persistiq.com/en/articles/1311781-safety-checks.md): adding prospects to campaign, overriding Do not contact prospects
- [Chrome Extension: Add contacts from Salesforce to PersistIQ](http://help.persistiq.com/en/articles/946784-chrome-extension-add-contacts-from-salesforce-to-persistiq.md): Easily add contacts and leads from Salesforce to PersistIQ using the chrome extension.
- [Do Not Contact Domains](http://help.persistiq.com/en/articles/806003-do-not-contact-domains.md): Avoid costly mistakes by preventing communication with all prospects at specific domains
- [How do I create a hyperlink in my email?](http://help.persistiq.com/en/articles/433311-how-do-i-create-a-hyperlink-in-my-email.md)
- [Advanced Account Setup](http://help.persistiq.com/en/articles/467013-advanced-account-setup.md): How do I add a signature?
- [Guide to Keyboard Shortcuts](http://help.persistiq.com/en/articles/433375-guide-to-keyboard-shortcuts.md): Navigate to anywhere in the PersistIQ platform using keyboard shortcuts.
- [How do I hyperlink a variable within a variable?](http://help.persistiq.com/en/articles/433312-how-do-i-hyperlink-a-variable-within-a-variable.md): Create dynamic hyperlinks to send personalized links to each prospect.
- [Live feed](http://help.persistiq.com/en/articles/1185175-live-feed.md): How can I see who opened my emails and when?
- [Best Time to Send](http://help.persistiq.com/en/articles/1360620-best-time-to-send.md): This articles describes the Best Time to Send report
- [Reporting Analytics](http://help.persistiq.com/en/articles/1243896-reporting-analytics.md): Managing reporting
- [PersistIQ Voice Overview](http://help.persistiq.com/en/articles/1145980-persistiq-voice-overview.md): What is Voice and how does it work?
- [Voice: VOIP vs Bridge](http://help.persistiq.com/en/articles/1147414-voice-voip-vs-bridge.md): Should I chose VOIP or Bridge calling?
- [Voice Pricing](http://help.persistiq.com/en/articles/1147477-voice-pricing.md): Pricing Information for the PersistIQ Voice sales dialer

## Working with a Team

- [User Roles](http://help.persistiq.com/en/articles/1626760-user-roles.md): Admin VS Member roles
- [How do I activate/ deactivate users on my account?](http://help.persistiq.com/en/articles/433361-how-do-i-activate-deactivate-users-on-my-account.md)
- [How do I restrict another user's access to their account?](http://help.persistiq.com/en/articles/433305-how-do-i-restrict-another-user-s-access-to-their-account.md)
- [How do I change prospect owners?](http://help.persistiq.com/en/articles/723861-how-do-i-change-prospect-owners.md): transfer prospects, change prospect owner, change ownership, assign prospects to another user
- [How can I view all of the users on my account?](http://help.persistiq.com/en/articles/433359-how-can-i-view-all-of-the-users-on-my-account.md)
- [How do I add a new user to my account?](http://help.persistiq.com/en/articles/433306-how-do-i-add-a-new-user-to-my-account.md)
- [Reassigning the Campaign to a New User](http://help.persistiq.com/en/articles/1019671-reassigning-the-campaign-to-a-new-user.md): Change the owner of the campaign
- [How can I send emails on behalf of others in my team?](http://help.persistiq.com/en/articles/974345-how-can-i-send-emails-on-behalf-of-others-in-my-team.md): Send emails behalf of others in team
- [How can I share campaigns and templates across my team?](http://help.persistiq.com/en/articles/433367-how-can-i-share-campaigns-and-templates-across-my-team.md): duplicate campaigns/templates, clone or copy campaigns/templates

## Best Practices

- [Avoid Hitting Spam](http://help.persistiq.com/en/articles/3931979-avoid-hitting-spam.md): Sending email best practices, avoiding spam best practices, how to avoid spam
- [Checking the effectiveness of your email templates](http://help.persistiq.com/en/articles/3217593-checking-the-effectiveness-of-your-email-templates.md): The Seven Second Test is a quick way for you to gather feedback on your campaign through a simple link
- [How to stay engaged with prospects and customers after you've connected the first time.](http://help.persistiq.com/en/articles/1506737-how-to-stay-engaged-with-prospects-and-customers-after-you-ve-connected-the-first-time.md): Keeping track of the communication between prospects; call notes
- [Best Practices for Writing Sales Emails](http://help.persistiq.com/en/articles/1255546-best-practices-for-writing-sales-emails.md)
- [Benchmark - how do you know if you get a good reply rate or not?](http://help.persistiq.com/en/articles/1317316-benchmark-how-do-you-know-if-you-get-a-good-reply-rate-or-not.md)
- [Tips and Tricks on How to Increase Your Response Rates](http://help.persistiq.com/en/articles/1038705-tips-and-tricks-on-how-to-increase-your-response-rates.md): Low response rate

## Register for a Live Demo

- [Advanced Product Training Session](http://help.persistiq.com/en/articles/1408832-advanced-product-training-session.md): This live webinar goes over more advanced PersistIQ features and use cases.

## FAQs and Troubleshooting

- [Manual Sending](http://help.persistiq.com/en/articles/4805597-manual-sending.md): what is Manual Send, activate manual send, send manually, manual sending
- [Do you have any spam detection feature?](http://help.persistiq.com/en/articles/3932265-do-you-have-any-spam-detection-feature.md): spam detection, spam feature, track spam, emails marked as spam detector
- [Stuck in scheduled or stuck in processing](http://help.persistiq.com/en/articles/3926997-stuck-in-scheduled-or-stuck-in-processing.md): Stuck in scheduled, stuck in processing, emails not sending
- [Follow-up days in between Steps](http://help.persistiq.com/en/articles/3816593-follow-up-days-in-between-steps.md): Follow-up email interval, Sending follow-up emails, Scheduling follow-up emails
- [Issues with Chrome Extension and/or Native App log-in](http://help.persistiq.com/en/articles/3767440-issues-with-chrome-extension-and-or-native-app-log-in.md): Application continues ask for you to log in
- [When I open the email, it shows up as the prospect having opened it](http://help.persistiq.com/en/articles/3747237-when-i-open-the-email-it-shows-up-as-the-prospect-having-opened-it.md): Live feed shows email has been opened, open tracking
- [Email Templates in Gmail](http://help.persistiq.com/en/articles/3816442-email-templates-in-gmail.md): Access PersistIQ templates directly from Gmail
- [Are there volume limitations when adding prospects/contacts to PersistIQ?](http://help.persistiq.com/en/articles/3396776-are-there-volume-limitations-when-adding-prospects-contacts-to-persistiq.md)
- [How to know when a prospect has been added to PersistIQ](http://help.persistiq.com/en/articles/3316514-how-to-know-when-a-prospect-has-been-added-to-persistiq.md): Know when a prospect was created/added to PIQ
- [Email Forwarding](http://help.persistiq.com/en/articles/3794172-email-forwarding.md): How to make sure email forwarding works
- [We are having trouble connecting to the mailbox.... Attempting to reconnect](http://help.persistiq.com/en/articles/3329923-we-are-having-trouble-connecting-to-the-mailbox-attempting-to-reconnect.md): attempting to reconnect error, mailbox disconnected, mailbox connection issue
- [Does PersistIQ verify the email addresses of the contacts we are looking to send emails to?](http://help.persistiq.com/en/articles/3088220-does-persistiq-verify-the-email-addresses-of-the-contacts-we-are-looking-to-send-emails-to.md)
- [Vulnerability & Bug Reporting](http://help.persistiq.com/en/articles/3423554-vulnerability-bug-reporting.md)
- [How are my emails sent and what is my sending limit?](http://help.persistiq.com/en/articles/433309-how-are-my-emails-sent-and-what-is-my-sending-limit.md): How are my emails sent?
- [Whose email server will the emails be sent from?](http://help.persistiq.com/en/articles/3219107-whose-email-server-will-the-emails-be-sent-from.md)
- [Can I modify the time in-between emails sent?](http://help.persistiq.com/en/articles/3112259-can-i-modify-the-time-in-between-emails-sent.md): Adjusting the time sent in-between emails. \(sending interval\)
- [Emails not sending](http://help.persistiq.com/en/articles/3217989-emails-not-sending.md)
- [Can I integrate an SMTP relay?](http://help.persistiq.com/en/articles/3098020-can-i-integrate-an-smtp-relay.md): Using SMTP servers such a Mailgun or Sendgrid
- [Does PersistIQ have an IP address?](http://help.persistiq.com/en/articles/3098017-does-persistiq-have-an-ip-address.md): PersistIQ IP Address
- [Deleted Campaigns](http://help.persistiq.com/en/articles/3258791-deleted-campaigns.md): I unintentionally deleted one of my campaigns. Can I get them back?
- [Does PersistIQ have SPF records?](http://help.persistiq.com/en/articles/3097934-does-persistiq-have-spf-records.md): SPF records and PersistIQ
- [I've purchased a seat but cannot connect my mailbox.](http://help.persistiq.com/en/articles/3097906-i-ve-purchased-a-seat-but-cannot-connect-my-mailbox.md): How to activate your seat and connect your mailbox
- [Reporting; Prospects contacted and New Prospects Contacted](http://help.persistiq.com/en/articles/1753682-reporting-prospects-contacted-and-new-prospects-contacted.md): Understanding the difference between prospects contacted and new prospects contacted.
- [The Differences Between Contacted and Reached Prospects](http://help.persistiq.com/en/articles/1753659-the-differences-between-contacted-and-reached-prospects.md): Understanding the difference between contacted and reached prospects.
- [Can I add a 0 in between campaign steps?](http://help.persistiq.com/en/articles/1753632-can-i-add-a-0-in-between-campaign-steps.md): Changing "if no reply" date to 0
- [What happens when a prospect replies to my email?](http://help.persistiq.com/en/articles/1577482-what-happens-when-a-prospect-replies-to-my-email.md): What happens when a prospect replies?
- [Email Syncing to Salesforce](http://help.persistiq.com/en/articles/1289512-email-syncing-to-salesforce.md): Email syncing, Activity Feed in Salesforce
- [Issues With Connecting To Microsoft Outlook Mailbox](http://help.persistiq.com/en/articles/1008637-issues-with-connecting-to-microsoft-outlook-mailbox.md)
- [Mailbox Throttling Sent Mail \(Along with other error messages\)](http://help.persistiq.com/en/articles/1259661-mailbox-throttling-sent-mail-along-with-other-error-messages.md): Error message
- [What does it mean when my emails are Pending, Upcoming, Scheduled, Due, or Processing?](http://help.persistiq.com/en/articles/433313-what-does-it-mean-when-my-emails-are-pending-upcoming-scheduled-due-or-processing.md): Email stages in the campaign - pending, upcoming, scheduled, due, processing
- [Why do I get a notification to review a campaign when it's on Auto Send?](http://help.persistiq.com/en/articles/997075-why-do-i-get-a-notification-to-review-a-campaign-when-it-s-on-auto-send.md)
- [What happens to my campaigns when I switch an email address?](http://help.persistiq.com/en/articles/974373-what-happens-to-my-campaigns-when-i-switch-an-email-address.md): Switching email adress
- [I received a reply from a lead, why is the email reply not detected in PersistIQ?](http://help.persistiq.com/en/articles/433319-i-received-a-reply-from-a-lead-why-is-the-email-reply-not-detected-in-persistiq.md)
- [Why sometimes opens \< replies](http://help.persistiq.com/en/articles/802755-why-sometimes-opens-replies.md)
- [What is the Daily Prospect Start and how is it different than the Daily Sending Limit?](http://help.persistiq.com/en/articles/751559-what-is-the-daily-prospect-start-and-how-is-it-different-than-the-daily-sending-limit.md): Learn how to control the number of prospects you communicate with and when using different techniques.
- [Automatic Sending \(Auto-send\)](http://help.persistiq.com/en/articles/1184402-automatic-sending-auto-send.md): what is Auto-send, enable auto-send, send automatically, automatic sending
- [Email Sending Limits](http://help.persistiq.com/en/articles/710105-email-sending-limits.md): sending limits, daily sending limits, daily limit/user,
- [Why aren't my emails sending?](http://help.persistiq.com/en/articles/493456-why-aren-t-my-emails-sending.md): Learn why emails may be stuck in processing or not sending
- [Can I delete a step once I launch the campaign?](http://help.persistiq.com/en/articles/954033-can-i-delete-a-step-once-i-launch-the-campaign.md): Deleting a step in the campaign

## What's New

- [Sort Activities by Engagement](http://help.persistiq.com/en/articles/1882362-sort-activities-by-engagement.md): How to sort emails, calls, and tasks for prospects by their level of engagement
- [Tags](http://help.persistiq.com/en/articles/1882352-tags.md): Creating tags to organize your prospects
- [Skip Email Steps Within a Campaign](http://help.persistiq.com/en/articles/1867745-skip-email-steps-within-a-campaign.md): Skip an email step for a prospect in a campaign
- [Sender Variables](http://help.persistiq.com/en/articles/1833241-sender-variables.md): How to update your personal data to populate sender variables
- [Add prospects from one campaign to another campaign.](http://help.persistiq.com/en/articles/1841525-add-prospects-from-one-campaign-to-another-campaign.md): How to add prospects from an existing campaign to another campaign.
- [Move prospects to a different step](http://help.persistiq.com/en/articles/1833036-move-prospects-to-a-different-step.md): How to move prospects in a campaign to a different step in the same campaign
- [GDPR Overview](http://help.persistiq.com/en/articles/1756117-gdpr-overview.md): GDPR Overview

## Others

- [Referrals](http://help.persistiq.com/en/articles/3882268-referrals.md): Affiliates, referrals