Campaigns pause for good reasons
If a campaign paused itself, one of these fired:
- Auto-reply trigger — a prospect's auto-reply paused the campaign for that prospect. This is by design: don't follow up into an out-of-office. Find it via the trigger notifications or the prospect's timeline.
- Manual pause — someone on the team paused it (the campaign list filter Status = Paused shows all). Check with the team before resuming — there was probably a reason.
- Deliverability protection — high bounce rates or provider blocking can trigger protective stops. If sends are bouncing at unusual rates, pausing is correct; fix the list first.
Resume checklist
- Identify why it paused (trigger event, manual action, or deliverability).
- Fix the cause: reconnect the mailbox, clean the bounced list, wait out the out-of-office.
- Resume, then watch the Outbox for the next hour to confirm sends flow.
Don't just resume blindly
Resuming without fixing the cause reproduces the problem. The pause is the safety brake — respect it.