Pausing
Open a campaign and pause it. Sending stops immediately: emails already scheduled in the Outbox hold, and no new emails are generated while paused.
When to pause
- Deliverability trouble — if your mailbox starts bouncing or landing in spam, pause first, diagnose second.
- Wrong content — catch a bad merge or broken link before more prospects receive it.
- Calendar reasons — holidays, events, or a black-out period.
Resuming
Resume the campaign and it picks up exactly where it left off — prospects continue from their current step, and held emails proceed under the campaign's sending window.
Pausing vs Daily Prospect Start
If you want to slow down rather than stop, you don't need to pause: lower the campaign's Daily Prospect Start to throttle how many new prospects enter per day. Pause is for full stops.