FAQs and Troubleshooting
A regularly curated list of commonly asked questions by PersistIQ customers
By Lucas1 author39 articles
- Manual Sending
- Do you have any spam detection feature?
- Stuck in scheduled or stuck in processing
- Follow-up days in between Steps
- Issues with Chrome Extension and/or Native App log-in
- When I open the email, it shows up as the prospect having opened it
- Email Templates in Gmail
- Are there volume limitations when adding prospects/contacts to PersistIQ?
- How to know when a prospect has been added to PersistIQ
- Email Forwarding
- We are having trouble connecting to the mailbox.... Attempting to reconnect
- Does PersistIQ verify the email addresses of the contacts we are looking to send emails to?
- Vulnerability & Bug Reporting
- How are my emails sent and what is my sending limit?
- Whose email server will the emails be sent from?
- Can I modify the time in-between emails sent?
- Emails not sending
- Can I integrate an SMTP relay?
- Does PersistIQ have an IP address?
- Deleted Campaigns
- Does PersistIQ have SPF records?
- I've purchased a seat but cannot connect my mailbox.
- Reporting; Prospects contacted and New Prospects Contacted
- The Differences Between Contacted and Reached Prospects
- Can I add a 0 in between campaign steps?
- What happens when a prospect replies to my email?
- Email Syncing to Salesforce
- Issues With Connecting To Microsoft Outlook Mailbox
- Mailbox Throttling Sent Mail (Along with other error messages)
- What does it mean when my emails are Pending, Upcoming, Scheduled, Due, or Processing?
- Why do I get a notification to review a campaign when it's on Auto Send?
- What happens to my campaigns when I switch an email address?
- I received a reply from a lead, why is the email reply not detected in PersistIQ?
- Why sometimes opens < replies
- What is the Daily Prospect Start and how is it different than the Daily Sending Limit?
- Automatic Sending (Auto-send)
- Email Sending Limits
- Why aren't my emails sending?
- Can I delete a step once I launch the campaign?