PersistIQ Knowledge Base

FAQs and Troubleshooting

A regularly curated list of commonly asked questions by PersistIQ customers

39 articles in this collection
Written by Nick Steeves

Manual Sending

what is Manual Send, activate manual send, send manually, manual sending

Written by Nick Steeves
Updated over a week ago

Do you have any spam detection feature?

spam detection, spam feature, track spam, emails marked as spam detector

Written by Nick Steeves
Updated over a week ago

Stuck in scheduled or stuck in processing

Stuck in scheduled, stuck in processing, emails not sending

Written by Nick Steeves
Updated over a week ago

Follow-up days in between Steps

Follow-up email interval, Sending follow-up emails, Scheduling follow-up emails

Written by Nick Steeves
Updated over a week ago

Issues with Chrome Extension and/or Native App log-in

Application continues ask for you to log in

Written by Nick Steeves
Updated over a week ago

When I open the email, it shows up as the prospect having opened it

Live feed shows email has been opened, open tracking

Written by Nick Steeves
Updated over a week ago

Email Templates in Gmail

Access PersistIQ templates directly from Gmail

Written by Nick Steeves
Updated over a week ago

Are there volume limitations when adding prospects/contacts to PersistIQ?

Written by Nick Steeves
Updated over a week ago

How to know when a prospect has been added to PersistIQ

Know when a prospect was created/added to PIQ

Written by Nick Steeves
Updated over a week ago

Email Forwarding

How to make sure email forwarding works

Written by Nick Steeves
Updated over a week ago

We are having trouble connecting to the mailbox.... Attempting to reconnect

attempting to reconnect error, mailbox disconnected, mailbox connection issue

Written by Nick Steeves
Updated over a week ago

Does PersistIQ verify the email addresses of the contacts we are looking to send emails to?

Written by Nick Steeves
Updated over a week ago

Vulnerability & Bug Reporting

Written by Nick Steeves
Updated over a week ago

How are my emails sent and what is my sending limit?

How are my emails sent?

Written by Nick Steeves
Updated over a week ago

Whose email server will the emails be sent from?

Written by Nick Steeves
Updated over a week ago

Can I modify the time in-between emails sent?

Adjusting the time sent in-between emails. (sending interval)

Written by Nick Steeves
Updated over a week ago

Emails not sending

Written by Nick Steeves
Updated over a week ago

Can I integrate an SMTP relay?

Using SMTP servers such a Mailgun or Sendgrid

Written by Nick Steeves
Updated over a week ago

Does PersistIQ have an IP address?

PersistIQ IP Address

Written by Nick Steeves
Updated over a week ago

Deleted Campaigns

I unintentionally deleted one of my campaigns. Can I get them back?

Written by Nick Steeves
Updated over a week ago

Does PersistIQ have SPF records?

SPF records and PersistIQ

Written by Nick Steeves
Updated over a week ago

I've purchased a seat but cannot connect my mailbox.

How to activate your seat and connect your mailbox

Written by Nick Steeves
Updated over a week ago

Reporting; Prospects contacted and New Prospects Contacted

Understanding the difference between prospects contacted and new prospects contacted.

Written by Nick Steeves
Updated over a week ago

The Differences Between Contacted and Reached Prospects

Understanding the difference between contacted and reached prospects.

Written by Nick Steeves
Updated over a week ago

Can I add a 0 in between campaign steps?

Changing "if no reply" date to 0

Written by Nick Steeves
Updated over a week ago

What happens when a prospect replies to my email?

What happens when a prospect replies?

Written by Nick Steeves
Updated over a week ago

Email Syncing to Salesforce

Email syncing, Activity Feed in Salesforce

Written by Nick Steeves
Updated over a week ago

Issues With Connecting To Microsoft Outlook Mailbox

Written by Nick Steeves
Updated over a week ago

Mailbox Throttling Sent Mail (Along with other error messages)

Written by Nick Steeves
Updated over a week ago

What does it mean when my emails are Pending, Upcoming, Scheduled, Due, or Processing?

Email stages in the campaign - pending, upcoming, scheduled, due, processing

Written by Nick Steeves
Updated over a week ago

Why do I get a notification to review a campaign when it's on Auto Send?

Written by Nick Steeves
Updated over a week ago

What happens to my campaigns when I switch an email address?

Switching email adress

Written by Nick Steeves
Updated over a week ago

I received a reply from a lead, why is the email reply not detected in PersistIQ?

Written by Nick Steeves
Updated over a week ago

Why sometimes opens < replies

Written by Nick Steeves
Updated over a week ago

What is the Daily Prospect Start and how is it different than the Daily Sending Limit?

Learn how to control the number of prospects you communicate with and when using different techniques.

Written by Nick Steeves
Updated over a week ago

Automatic Sending (Auto-send)

what is Auto-send, enable auto-send, send automatically, automatic sending

Written by Nick Steeves
Updated over a week ago

Email Sending Limits

sending limits, daily sending limits, daily limit/user,

Written by Nick Steeves
Updated over a week ago

Why aren't my emails sending?

Learn why emails may be stuck in processing or not sending

Written by Nick Steeves
Updated over a week ago

Can I delete a step once I launch the campaign?

Deleting a step in the campaign

Written by Nick Steeves
Updated over a week ago