FAQs and Troubleshooting

A regularly curated list of commonly asked questions by PersistIQ customers

Daniel Ahmadizadeh avatar Luciano Arango avatar
27 articles in this collection
Written by Daniel Ahmadizadeh and Luciano Arango

Vulnerability & Bug Reporting

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Written by Luciano Arango
Updated this week

Who's email server will the emails sent from?

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Written by Daniel Ahmadizadeh
Updated over a week ago

Can I modify the time in-between emails sent?

Adjusting the time sent in-between emails.
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Written by Daniel Ahmadizadeh
Updated over a week ago

How can I change my connected mailbox?

Disconnecting your mailbox
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Written by Daniel Ahmadizadeh
Updated over a week ago

Emails not sending

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Written by Daniel Ahmadizadeh
Updated over a week ago

Can I integrate an SMTP relay?

Using SMTP servers such a Mailgun or Sendgrid
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Written by Daniel Ahmadizadeh
Updated over a week ago

Does PersistIQ have an IP address?

PersistIQ IP Address
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Written by Daniel Ahmadizadeh
Updated over a week ago

Deleted Campaigns

I unintentionally deleted one of my campaigns. Can I get them back?
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Written by Daniel Ahmadizadeh
Updated over a week ago

Does PersistIQ have SPF records?

SPF records and PersistIQ
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Written by Daniel Ahmadizadeh
Updated over a week ago

I've purchased a seat but cannot connect mail mailbox.

How to activate your seat and connect your mailbox
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Written by Daniel Ahmadizadeh
Updated over a week ago

Reporting; Prospects contacted and New Prospects Contacted

Understanding the difference between prospects contacted and new prospects contacted.
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Written by Daniel Ahmadizadeh
Updated over a week ago

The Differences Between Contacted and Reached Prospects

Understanding the difference between contacted and reached prospects.
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Written by Daniel Ahmadizadeh
Updated over a week ago

Can I add a 0 in between campaign steps?

Changing "if no reply" date to 0
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Written by Daniel Ahmadizadeh
Updated over a week ago

What happens when a prospect replies to my email?

What happens when a prospect replies?
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Written by Daniel Ahmadizadeh
Updated over a week ago

Email Syncing to Salesforce

Email syncing, Activity Feed in Salesforce
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Written by Daniel Ahmadizadeh
Updated over a week ago

Issues With Connecting To Microsoft Outlook Mailbox

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Written by Daniel Ahmadizadeh
Updated over a week ago

Mailbox Throttling Sent Mail (Along with other error messages)

Error message
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Written by Daniel Ahmadizadeh
Updated over a week ago

What does it mean when my emails are "pending", "upcoming", "scheduled", "due", or "processing"?

Email stages in the campaign
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Written by Daniel Ahmadizadeh
Updated over a week ago

Why do I get a notification to review a campaign when it's on Auto Send?

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Written by Daniel Ahmadizadeh
Updated over a week ago

What happens to my campaigns when I switch an email address?

Switching email adress
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Written by Daniel Ahmadizadeh
Updated over a week ago

I received a reply from a lead, why is the email reply not detected in PersistIQ?

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Written by Daniel Ahmadizadeh
Updated over a week ago

Why sometimes opens < replies

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Written by Daniel Ahmadizadeh
Updated over a week ago

What is the Daily Prospect Start and how is it different than the Daily Sending Limit?

Learn how to control the number of prospects you communicate with and when using different techniques.
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Written by Daniel Ahmadizadeh
Updated over a week ago

Email Sending Limits

Learn more about email sending limits
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Written by Daniel Ahmadizadeh
Updated over a week ago

Auto Send VS Manual Campaign Setup

What is Auto Send
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Written by Daniel Ahmadizadeh
Updated over a week ago

Why aren't my emails sending?

Learn why emails may be stuck in processing or not sending
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Written by Daniel Ahmadizadeh
Updated over a week ago

Can I delete a step once I launch the campaign?

Deleting a step in the campaign
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Written by Daniel Ahmadizadeh
Updated over a week ago