FAQs and Troubleshooting

A regularly curated list of commonly asked questions by PersistIQ customers

Pouyan Salehi avatar Cyrus Karbassiyoon avatar Pete avatar +1
23 articles in this collection
Written by Pouyan Salehi, Cyrus Karbassiyoon, Pete and 1 other

Can I modify the time in-between emails sent?

Adjusting the time sent in-between emails.
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

How can I change my connected mailbox?

Disconnecting your mailbox
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Can I integrate an SMTP relay?

Using SMTP servers such a Mailgun or Sendgrid
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Does PersistIQ have an IP address?

PersistIQ IP Address
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Does PersistIQ have SPF records?

SPF records and PersistIQ
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

I've purchased a seat but cannot connect mail mailbox.

How to activate your seat and connect your mailbox
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Reporting; Prospects contacted and New Prospects Contacted

Understanding the difference between prospects contacted and new prospects contacted.
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

The Differences Between Contacted and Reached Prospects

Understanding the difference between contacted and reached prospects.
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Can I add a 0 in between campaign steps?

Changing "if no reply" date to 0
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

What happens when a prospect replies to my email?

What happens when a prospect replies?
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Email Syncing to Salesforce

Email syncing, Activity Feed in Salesforce
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Issues With Connecting To Microsoft Outlook Mailbox

Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Mailbox Throttling Sent Mail (Along with other error messages)

Error message
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

What does it mean when my emails are "pending", "upcoming", "scheduled", "due", or "processing"?

Email stages in the campaign
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Why do I get a notification to review a campaign when it's on Auto Send?

Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

What happens to my campaigns when I switch an email address?

Switching email adress
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

I received a reply from a lead, why is the email reply not detected in PersistIQ?

Pouyan Salehi avatar
Written by Pouyan Salehi
Updated over a week ago

Why sometimes opens < replies

Cyrus Karbassiyoon avatar
Written by Cyrus Karbassiyoon
Updated over a week ago

What is the Daily Prospect Start and how is it different than the Daily Sending Limit?

Learn how to control the number of prospects you communicate with and when using different techniques.
Pete avatar
Written by Pete
Updated over a week ago

Email Sending Limits

Learn more about email sending limits
Pete avatar
Written by Pete
Updated over a week ago

Auto Send VS Manual Campaign Setup

What is Auto Send
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago

Why aren't my emails sending?

Learn why emails may be stuck in processing or not sending
Pete avatar
Written by Pete
Updated over a week ago

Can I delete a step once I launch the campaign?

Deleting a step in the campaign
Lisa Vayvalako avatar
Written by Lisa Vayvalako
Updated over a week ago