FAQs and Troubleshooting

A regularly curated list of commonly asked questions by PersistIQ customers

Luciano Arango avatar Michael Riley avatar
39 articles in this collection
Written by Luciano Arango and Michael Riley

Do you have any spam detection feature?

spam detection, spam feature, track spam, emails marked as spam detector
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Stuck in scheduled or stuck in processing

Stuck in scheduled, stuck in processing, emails not sending
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Written by Michael Riley
Updated over a week ago

Follow-up days in between Steps

Follow-up email interval, Sending follow-up emails, Scheduling follow-up emails
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Written by Michael Riley
Updated over a week ago

Issues with Chrome Extension and/or Native App log-in

Application continues ask for you to log in
Luciano Arango avatar
Written by Luciano Arango
Updated over a week ago

When I open the email, it shows up as the prospect having opened it

Live feed shows email has been opened, open tracking
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Written by Luciano Arango
Updated over a week ago

Email Templates in Gmail

Access PersistIQ templates directly from Gmail
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Written by Michael Riley
Updated over a week ago

Are there volume limitations when adding prospects/contacts to PersistIQ?

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Written by Michael Riley
Updated over a week ago

How to know when a prospect has been added to PersistIQ

Know when a prospect was created/added to PIQ
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Email Forwarding

How to make sure email forwarding works
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

We are having trouble connecting to the mailbox.... Attempting to reconnect

attempting to reconnect error, mailbox disconnected, mailbox connection issue
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Does PersistIQ verify the email addresses of the contacts we are looking to send emails to?

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Written by Michael Riley
Updated over a week ago

Vulnerability & Bug Reporting

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Written by Luciano Arango
Updated over a week ago

How are my emails sent and what is my sending limit?

How are my emails sent?
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Who's email server will the emails sent from?

Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Can I modify the time in-between emails sent?

Adjusting the time sent in-between emails. (sending interval)
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

How can I change my connected mailbox?

Disconnecting your mailbox
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Written by Michael Riley
Updated over a week ago

Emails not sending

Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Can I integrate an SMTP relay?

Using SMTP servers such a Mailgun or Sendgrid
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Does PersistIQ have an IP address?

PersistIQ IP Address
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Deleted Campaigns

I unintentionally deleted one of my campaigns. Can I get them back?
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Does PersistIQ have SPF records?

SPF records and PersistIQ
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

I've purchased a seat but cannot connect mail mailbox.

How to activate your seat and connect your mailbox
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Reporting; Prospects contacted and New Prospects Contacted

Understanding the difference between prospects contacted and new prospects contacted.
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Written by Michael Riley
Updated over a week ago

The Differences Between Contacted and Reached Prospects

Understanding the difference between contacted and reached prospects.
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Can I add a 0 in between campaign steps?

Changing "if no reply" date to 0
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

What happens when a prospect replies to my email?

What happens when a prospect replies?
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Email Syncing to Salesforce

Email syncing, Activity Feed in Salesforce
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Issues With Connecting To Microsoft Outlook Mailbox

Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Mailbox Throttling Sent Mail (Along with other error messages)

Error message
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

What does it mean when my emails are Pending, Upcoming, Scheduled, Due, or Processing?

Email stages in the campaign - pending, upcoming, scheduled, due, processing
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Why do I get a notification to review a campaign when it's on Auto Send?

Michael Riley avatar
Written by Michael Riley
Updated over a week ago

What happens to my campaigns when I switch an email address?

Switching email adress
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

I received a reply from a lead, why is the email reply not detected in PersistIQ?

Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Why sometimes opens < replies

Michael Riley avatar
Written by Michael Riley
Updated over a week ago

What is the Daily Prospect Start and how is it different than the Daily Sending Limit?

Learn how to control the number of prospects you communicate with and when using different techniques.
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Written by Michael Riley
Updated over a week ago

Automatic Sending (Auto-send)

what is Auto-send, enable auto-send, send automatically, automatic sending
Michael Riley avatar
Written by Michael Riley
Updated yesterday

Email Sending Limits

sending limits, daily sending limits, daily limit/user,
Michael Riley avatar
Written by Michael Riley
Updated over a week ago

Why aren't my emails sending?

Learn why emails may be stuck in processing or not sending
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Written by Michael Riley
Updated over a week ago

Can I delete a step once I launch the campaign?

Deleting a step in the campaign
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Written by Michael Riley
Updated over a week ago